Terms and Conditions

Thank you for your interest in our products. Below are our terms and conditions as well as answers to several FAQs on how we do business at DHOME. Please feel free to contact us for assistance with your order.

New Customers

You may register for an account online. You will need to supply your resale certificate. Alternatively, please contact us at orders@dhomebrands.com and we will send you a PDF form to be completed and submitted.

Orders

  • Orders can be placed online, emailed, or called in.
  • $500 opening order and $200 reorder minimum per delivery destination.
  • Prices are listed at wholesale and subject to change without notice.
  • Items are invoiced at prices in effect at time of shipment.
  • Order cancellations must be made in writing and must be received and confirmed at least five business days prior to the requested ship date.

Payment options and credit policy

  • Opening orders must be prepaid by Credit Card, Wire Transfer, or Check.
  • Visa, MasterCard, Discover, and American Express accepted. Credit card is charged at the time of shipment for value of goods shipped, plus shipping and handling.
  • Billing through True Value, Orgill, and ACE available.
  • Net 30 terms may be established with completed and signed Credit Application. Please reach out to accounting@dhomebrands.com for more information on the application process and allow 2-4 weeks to establish terms.
  • Accounts not paid within terms will be placed on pre-paid terms only.
  • Finance charges of 1.5% per month or 18% annually will accrue on all invoices past due until paid in full.
  • Accounts will be charged $30.00 for every NSF check received.

Shipping

  • Shipments are routed via the carrier determined by DHOME unless otherwise specified.
  • Merchandise ships FOB Wind Gap, PA 18091 and/or Bloomington, MN 55438. The cost of freight is added to the invoice. If authorization is given to charge third party account, a handling fee will be charged.
  • We usually ship within 3 business days of confirmation of order.
  • Any custom, duty and/or inspection fees when crossing borders are for the account of the customer.

Backorders

  • Backorders ship without notice when merchandise becomes available and under the same payment terms as the original order. Freight will be charged as incurred.
  • We reserve the right to cancel any backorders with total value of $150 or less.

Returns

  • For SKEEM products, no returns are accepted due to their fragile nature.
  • Merchandise returns for the other brands require pre-authorization and are subject to 20% restocking fee. No returns accepted without authorization.
  • Inbound and outbound freight charges are to be paid by the customer.
  • No returns to be accepted after 30 days of shipment.
  • No returns to be accepted for seasonal merchandise.
  • Credit to be given on account only.

Damage, Warranty, and other claims

  • Please review the merchandise received carefully and report any damaged goods or shortages within 10 days of receipt of your order.
  • No claims to be accepted after that period.
  • All our merchandise comes with a limited 30-day manufacturer’s defect only warranty. See the end of this section for disclaimer and waiver of warranties information.

Our manufacturing facilities are audited by independent social audit organizations and follow strict regulations regarding minimum wages, children and forced labor in the production process.

All designs are copyright protected by IUC International LLC and its artists and cannot be reproduced without written permission. All rights reserved. Skeem Design®, entryways® and The San Francisco Umbrella Company® are registered trademarks of IUC International LLC.

All goods and services furnished by IUC International LLC (DBA entryways, SKEEM, and/or San Francisco Umbrella Company) [hereinafter referred to as “IUC”] are subject to the terms and conditions listed herein. No other terms and conditions shall apply unless specifically agreed to in writing by an authorized representative of IUC. Applicant authorizes and consents to IUC verifying their account credit worthiness. In the event of collection of an overdue balance becomes necessary, Applicant agrees to pay any and all filing fees, collection costs, reasonable attorney’s fees, and if applicable, AAA fees, for pre and post judgment collection efforts, incurred by IUC International. In the event of any and all collection actions, disputes and/or claims arising under this Agreement where the amount at issue or in controversy is $15,000 or less, the Parties hereby agree to the jurisdiction and filing of their Civil Complaints with the Superior Court of New Jersey, USA, Law Division, Special Civil Part, Camden County, and forever waiving any and all arguments or objections as to improper legal jurisdiction or venue. In the event of any and all collection actions, disputes and/or claims arising under this Agreement where the amount at issue or controversy greater than $15,000, the Parties hereby agree and consent to submit their claim or dispute to binding arbitration administered by the American Arbitration Association or “AAA” for a final determination and award. The Parties agree and consent to arbitration in Camden County, State of New Jersey, U.S.A. The arbitration shall be considered and decided under the AAA’s Commercial Arbitration Rules or its Optional Rules for Emergency Measures of Protection. The Parties shall be entitled to conduct discovery in accordance with the Rules Governing the Courts of the State of New Jersey. The interpretation and enforcement of this Agreement shall be governed by, and interpreted in accordance with, the Laws of the State of New Jersey with the exception of New Jersey’s choice-of-law provisions. Any award resulting from this arbitration shall be binding upon the Parties and entered as a Judgment in any Court having proper jurisdiction thereof.

Disclaimer and Waiver of Warranties. Except as expressly set forth in this Agreement or provided by the manufacturer, Customer hereby specifically disclaims and waives any and all representations and warranties express or implied, arising by law or otherwise, arising under or relating to this Agreement or use or intended use of the product purchased from IUC International, LLC., dba entryways, SKEEM, and/or San Francisco Umbrella Company [hereinafter referred to as “IUC”], as applicable, or the subject matter of such purchase Agreement. CUSTOMER FURTHER AGREES THAT THERE IS NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING NO WARRANTY FOR FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. NOR SHALL CUSTOMER BE ENTITLED TO ASSERT THAT ANY SPECIFIC AND LIMITED WARRANTY PROVIDED FAILED OF ITS ESSENTIAL PURPOSE.

Limitations as to Damages and Liability. Customer accepts, acknowledges, and agrees that the only damages recoverable for any violation or breach of this Agreement by IUC, including pursuant to this warranty section is as stated above, is limited to the recovery of Customer’s payment for the product purchased from IUC during the prior one year period. Customer shall not be entitled to any lost profits, lost savings, lost revenue, incidental, consequential damages, attorney’s fees, costs or any other economic loss, damage or personal injury regardless of the theory of liability being asserted against IUC.